Last Updated: September 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by The Growth Pillars Investment LLC, operating as The Growth Pillars (“TGP”, “we”, “us”, or “our”), including our digital marketing services, technology services and TGP CRM platform.
By creating an account, purchasing a service, or accessing or using our Platform, you agree to these Terms.
If you do not agree with these Terms, you must not use our services.
2. Our Services
TGP provides, among other things:
- Digital marketing services
- Paid advertising and campaign management
- Marketing strategy and consulting
- Analytics and reporting
- Technology and digital solutions
- CRM and communication software
- WhatsApp Business integration
- Lead management and automation services
- Other related services agreed with the customer
Specific services, deliverables, fees and timelines may be defined in a separate proposal, quotation, statement of work, order form or service agreement.
Where there is a conflict between these Terms and a signed written agreement, the specific written agreement will prevail for the relevant service.
3. TGP CRM
TGP CRM is a software platform that enables businesses to manage customer information, communications, leads and supported integrations.
We may modify, improve, add or remove features from the Platform from time to time.
We do not guarantee that every feature will always remain available.
4. Account Registration
You must provide accurate and current information when creating an account.
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity conducted through your account
- Maintaining appropriate user permissions
- Not sharing account credentials improperly
- Immediately notifying us of suspected unauthorized access
You may not create an account using false information or impersonate another person or organization.
5. Customer Responsibilities
Customers using TGP CRM are responsible for:
- The accuracy and legality of the data they upload
- Obtaining any required consents and permissions
- Complying with applicable privacy and communications laws
- Ensuring that their WhatsApp communications comply with Meta and WhatsApp requirements
- Maintaining appropriate authorization to connect third-party accounts
- Using the Platform only for lawful business purposes
TGP does not assume responsibility for the legality of customer-provided contact lists, marketing databases or communications.
6. WhatsApp and Meta Services
TGP CRM may depend on WhatsApp, Meta and other third-party services.
The availability and functionality of these integrations may depend on third-party platforms, APIs, policies, approvals and technical limitations.
We do not control Meta or WhatsApp and cannot guarantee uninterrupted availability of third-party services.
Customers must comply with the applicable Meta and WhatsApp policies when using the integration.
Suspension, restriction or termination of a third-party account may affect the corresponding TGP CRM functionality.
7. Acceptable Use
You may not use TGP services to:
- Conduct unlawful activities
- Send spam or unauthorized commercial communications
- Distribute malware
- Conduct fraud or phishing
- Harass, threaten or abuse individuals
- Violate privacy rights
- Infringe intellectual property rights
- Circumvent security controls
- Attempt unauthorized access to systems or accounts
- Interfere with the Platform or its infrastructure
- Use the service to violate applicable Meta or WhatsApp policies
We may suspend or terminate access where reasonably necessary to protect the Platform, our customers or third parties.
8. Fees and Payment
Fees for paid services will be communicated through the applicable quotation, proposal, order form, subscription plan or service agreement.
Unless otherwise agreed:
- Fees are due according to the agreed payment schedule.
- Customers are responsible for applicable taxes and charges.
- Third-party advertising spend is separate from TGP service fees unless expressly stated otherwise.
- Subscription fees may be non-refundable except where required by law or expressly agreed in writing.
9. Intellectual Property
TGP retains ownership of:
- The TGP CRM software
- Platform architecture
- Source code
- Software components developed by TGP
- TGP trademarks and branding
- Proprietary methodologies
- Internal tools and systems
Customers retain ownership of their own data, content and materials provided to TGP.
Subject to payment and the applicable service agreement, customers receive the rights necessary to use the agreed deliverables.
10. Customer Data
Customers retain ownership of their customer and business data.
We process customer data only as reasonably necessary to provide the contracted services and operate the Platform, subject to our Privacy Policy and applicable agreements.
Customers remain responsible for maintaining appropriate backups of information where they require independent copies.
11. Third-Party Services
Our services may integrate with third-party services, including Meta, WhatsApp, Google, payment providers, cloud infrastructure providers and analytics platforms.
TGP is not responsible for:
- Third-party outages
- Changes to third-party APIs
- Third-party policy changes
- Suspension of third-party accounts
- Third-party pricing changes
- Third-party data processing practices
Your use of third-party services may be subject to separate terms and privacy policies.
12. Service Availability
We aim to maintain reliable services but do not guarantee that the Platform will always be:
- Available without interruption
- Error-free
- Free from security vulnerabilities
- Compatible with every device or third-party service
Maintenance, upgrades, security incidents, infrastructure failures and third-party dependencies may occasionally affect availability.
13. Suspension and Termination
We may suspend or terminate an account if:
- The customer violates these Terms
- The customer fails to pay applicable fees
- The customer uses the Platform unlawfully
- The customer creates a security risk
- The customer violates third-party platform policies
- Suspension is required by law
Upon termination, access to the Platform may be disabled.
Where applicable, customers may request export or retrieval of their data within a reasonable period following termination, subject to technical feasibility, legal obligations and the applicable service agreement.
14. Disclaimer
To the maximum extent permitted by applicable law, TGP provides its services on an “as available” and “as is” basis.
Marketing performance, advertising results, lead volumes, sales, conversions and revenue outcomes cannot be guaranteed because they depend on numerous factors outside TGP’s control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, TGP will not be liable for indirect, incidental, special or consequential losses arising from the use of our services.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
For paid SaaS services, any additional liability limitations may be specified in the applicable commercial agreement or order form.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold TGP harmless from claims, losses, liabilities and expenses arising from:
- Your unlawful use of the services
- Your violation of these Terms
- Your violation of third-party rights
- Your unauthorized or unlawful processing of personal data
- Content or data submitted through your account
17. Confidentiality
Each party shall take reasonable measures to protect confidential information received from the other party and shall not disclose such information except where required for the performance of the services, authorized by the other party, or required by law.
Additional confidentiality obligations may be established through a separate NDA or service agreement.
18. Changes to These Terms
We may update these Terms from time to time.
Continued use of the services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman.
Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the Sultanate of Oman, unless otherwise agreed in a written agreement between the parties.
20. Electronic Acceptance
By creating an account, clicking an acceptance button, signing an electronic agreement, purchasing services or otherwise using the Platform, you acknowledge that you have read and accepted these Terms.
Oman’s Electronic Transactions Law recognizes electronic transactions, records, signatures and electronic messages within its legal framework.
21. Contact
The Growth Pillars Investment LLC
The Growth Pillars
Ghala, Bousher, Muscat Hills
Muscat, Sultanate of Oman
Email: [info@thegrowthpillars.com]
