Last Updated: September 2026
1. Introduction
The Growth Pillars Investment LLC, operating under the name The Growth Pillars (“TGP”, “we”, “us”, or “our”), is a marketing and technology company based in the Sultanate of Oman.
Our office is located at:
Ghala, Bousher, Muscat Hills, Muscat, Sultanate of Oman.
We provide digital marketing, advertising, technology, software and related business services, including our customer relationship management and WhatsApp communication platform (the “Platform” or “TGP CRM”).
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our websites, use our services, create an account, or use TGP CRM.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
Account Information
- Full name
- Business name
- Email address
- Phone number
- Job title
- Login credentials and authentication information
Business and CRM Data
When you use TGP CRM, you or your organization may provide:
- Customer names
- Phone numbers
- Email addresses
- WhatsApp conversations
- Messages and attachments
- Customer notes and tags
- Contact and lead information
- Communication history
- Other information that your organization chooses to store through the Platform
Technical Information
We may automatically collect:
- IP address
- Browser and device information
- Operating system
- Login activity
- Usage information
- Security and audit logs
- Cookies and similar technologies
Third-Party Platform Information
If you connect third-party services such as Meta, WhatsApp Business, Google, Facebook, or other supported services, we may receive information necessary to provide the requested integration.
This may include business account identifiers, WhatsApp Business Account information, phone numbers, messaging information, access permissions and related technical information.
3. How We Use Personal Data
We may use personal data to:
- Provide and operate our services
- Create and manage accounts
- Provide TGP CRM functionality
- Connect and manage supported third-party platforms
- Process and manage WhatsApp communications
- Provide customer support
- Maintain security and prevent fraud or abuse
- Monitor and improve system performance
- Develop and improve our products and services
- Communicate with customers about their accounts and services
- Process payments and subscriptions where applicable
- Comply with legal and regulatory obligations
- Enforce our agreements and protect our rights
We will not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
4. Marketing Communications
Where required by applicable law, we will obtain the necessary consent before sending marketing or commercial communications.
You may withdraw your consent or opt out of marketing communications at any time.
Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
5. WhatsApp and Third-Party Integrations
TGP CRM may integrate with WhatsApp Business and other third-party platforms.
When you connect a third-party account:
- You authorize TGP CRM to access the information necessary to provide the requested service.
- We process such information on your behalf and according to your instructions.
- Access credentials and tokens are protected using appropriate technical security measures.
- We do not sell WhatsApp customer data or conversation data.
- Your use of WhatsApp and other third-party services remains subject to the applicable third-party terms and policies.
You are responsible for ensuring that you have the appropriate rights, permissions and legal basis to process and communicate with the contacts that you import or manage through TGP CRM.
6. Customer Data and Controller/Processor Relationship
When an organization uses TGP CRM to manage its customers, leads or communications, that organization may determine the purposes and means of processing its customers’ personal data.
In such circumstances, the organization may act as the data controller, while TGP may process personal data on behalf of that organization as a data processor, where applicable.
The customer is responsible for ensuring that its collection and use of personal data complies with applicable laws and that appropriate notices and consents are provided to its customers where required.
7. Data Sharing
We may share personal data with:
- Service providers necessary to operate our business and Platform
- Cloud hosting and infrastructure providers
- Authentication and security providers
- Payment and billing providers
- Third-party integrations requested by you
- Professional advisers where reasonably necessary
- Government authorities or law enforcement where required by law
We do not sell personal data to third parties.
Third-party service providers are expected to process personal data only for authorized purposes and to implement appropriate security measures.
8. International Data Transfers
Some service providers and infrastructure used to operate our services may process or store data outside the Sultanate of Oman.
Where personal data is transferred outside Oman, we will take the measures required by applicable Omani data protection laws and regulations, including applicable requirements relating to protection of personal data transferred across borders.
9. Data Security
We implement reasonable technical and organizational measures designed to protect personal data against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Alteration
- Destruction
- Misuse
Security measures may include encryption, access controls, authentication mechanisms, logging, monitoring and other security controls.
However, no internet-based service can guarantee absolute security.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Maintaining business and financial records
- Resolving disputes
- Enforcing agreements
- Meeting legal and regulatory obligations
- Maintaining security and audit records
When personal data is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
11. Your Data Protection Rights
Subject to applicable law, individuals may have rights regarding their personal data, including the right to:
- Request access to personal data
- Request correction or updating of inaccurate data
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing where applicable
- Exercise other rights provided under applicable data protection laws
Oman’s Personal Data Protection Law expressly provides data subjects with rights including withdrawal of consent and requesting correction, updating and deletion of personal data.
To exercise a right, contact us using the details below.
12. Cookies
We may use cookies and similar technologies to:
- Keep users authenticated
- Maintain security
- Remember preferences
- Understand website usage
- Improve our services
- Measure marketing performance
You may configure your browser to refuse certain cookies. Some features may not function correctly if cookies are disabled.
13. Children’s Data
Our services are intended for businesses and users who are legally able to use them.
We do not knowingly collect personal data from children except where legally permitted and appropriately authorized.
Where applicable, processing of children’s personal data will be handled in accordance with applicable Omani requirements.
14. Data Breaches
If we become aware of a personal data breach that requires notification under applicable law, we will take the required steps to investigate, contain and address the incident and make notifications where legally required.
The Omani regulatory framework includes obligations concerning personal data breach notification in applicable circumstances.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we may provide notice through our website, Platform or other appropriate communication channels.
The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently updated.
16. Contact Us
For privacy-related requests or questions, contact:
The Growth Pillars Investment LLC
The Growth Pillars
Ghala, Bousher, Muscat Hills
Muscat, Sultanate of Oman
Email: [info@thegrowthpillars.com]
